FAQ

Frequently Asked Questions

PROBLEM: No water pressure flow in the wash tub.
SOLUTION: Check incoming water flow at the garden hose outlet. Check pressure gauge picture. It should read approximately 40-50 pounds. If you have sufficient flow at the garden hose outlet, and the 40-50 pounds of necessary pressure, you will need to adjust the flow screw. Start by counting the number of turns it takes to close the screw when turning to the right. The flow at the wash tub should not be very low. Now turn the screw to the left approximately 1 3/4 to 1 7/8 turns, which should increase the flow. Bear in keep in mind the more you turn the flow screw to the left the more you will be increasing the flow, but will equally be decreasing the suction for the shampoo.

Problem: One of the treatments is not feeding. [e.g.: tearless shampoo].

Solution: With the sprayer in the open position and the dial selector set to tearless shampoo, if all is working well, there should be water flowing out of the sprayer. However, if not, check to see if the red light is illuminated on the black solenoid in the equipment room. Slowly lift the clear plastic tube out of the tearless shampoo and check to see if the pick-up screen is clean. Also, check to see if there is an air bubble moving up the tube. If an air bubble is moving up the tube, you are most likely getting the tearless shampoo concentrate flowing, but your concentrate may be too diluted to see foam in the tub. You may be able to simply solve this run it under clear water. Pay close attention when removing the plunger to ensure that you reinstall in the same orientation. If you still do not have any flow, you can increase the material flow by turning the material volume screw to the left. You can also turn the vacuum screw to the left.

PROBLEM: Vacuum is running, but has no suction
SOLUTION: Please check the hose for obstruction. With the vacuum cleaner off, use the water flush valve and flush the vacuum. Make sure water is flowing out of the vacuum. Once completed, run the vacuum and check for suction. If you still do not have suction, you will need to remove and clean the vacuum motor and filter. You can also remove the black drain hose from the check valve at the bottom of the vacuum and then turn on the vacuum. At this point feel if you are achieving suction back threw the check valve. If you are, the check valve flap is not sealing tight and needs to either cleaned or replaced. Clean the filters as needed.

PROBLEM: Floor pumps are not functioning correctly.
SOLUTION: Ensure that hair is not clogging the release hole at the base of the floor pump tube. If clear, spray water directly at the probes to remove any excess build-up of film. When accumulated, this build-up will not allow the probes to work correctly. Maintenance: Check fan filter and hair blower filter, clean and replace as needed.

PROBLEM: Water is not pumping out of the hair strainer tank.
SOLUTION: The pump float switch is stuck. Simply, un-lodge the pump float. Rinse out tank as needed.

QUESTION: Is 20 minutes enough time for my wash?
ANSWER: Absolutely, for just one dog you will likely be done within 10 minutes and have plenty of time to spray any excess hair down our sliding drain.

QUESTION: What is the cost of a membership?
ANSWER: We have a monthly membership option on our All Paws App, the cost is $20 for 4 washes over the month, or you can do 15$ for a single wash

QUESTION: Why isn't the soap foaming?
ANSWER: If you lather and scrub the soap will foam up, however we don't use a super foaming soap because it would be impossible to get out of "double coated" dogs.

QUESTION: How do I purchase a wash?
ANSWER: We have a vending type machine right at our wash for you to swipe your card, otherwise everything is easy with our All Paws App. 

QUESTION: Is 20 minutes enough time for my wash?
ANSWER: Absolutely, for just one dog you will likely be done within 10 minutes and have plenty of time to spray any excess hair down our sliding drain.

QUESTION: What do I do if I am having problems with my wash? (no soap, dryer not working etc)
ANSWER: You can call our office during office hours or leave a message and we will get back to you within 2 business days to issue a refund and/or make it right.

QUESTION: Is 20 minutes enough time for my wash?
ANSWER: Absolutely, for just one dog you will likely be done within 10 minutes and have plenty of time to spray any excess hair down our sliding drain.

QUESTION: Do we own all of the All Paws Pet Washes?
ANSWER: There are several washes in the Chippewa Valley that we own and operate, otherwise, we are not a franchise and anyone can purchase a pet wash and become an operator with no franchise fees or dues required. 

QUESTION: Can I wash my goat here?
ANSWER: Absolutely, just make sure to send us a picture so we can share it on social media. "All Hooves Pet Wash"

QUESTION: Can I pause the pet wash during use?
ANSWER: No, unfortunately there is not a pause button, but if you have a complication or urgent issue we will work with you to make the best experience. 

QUESTION: Are there towels available for use?
ANSWER: We do not have towels, but we have a dryer that will get the job done. If your pet gets scared of the dryer, we understand and encourage you to bring a towel to get any excess water off your pup. 

QUESTION: Is 20 minutes enough time for my wash?
ANSWER: Absolutely, for just one dog you will likely be done within 10 minutes and have plenty of time to spray any excess hair down our sliding drain.

QUESTION: Do I have to clean up after myself?
ANSWER: We ask that you clean up gobs of excess hair with the sprayer, you can spray the hair right into our sliding drain, we also have a sanitizer to spray the tub after use. We understand no one is perfect and so we send cleaners out regularly, but we would be devastated to get a bad review or give a bad experience for one customer neglecting cleaning up after themselves. So please spray clean after, there should be plenty of time on your wash.